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Review of Paymentshield Home Insurance

Submitted by Anthony Butler
Review Added: 31/12/2007 - Visitor Rating: 1.60 1.60 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:
A car crashed through wall and fence leaving house in a vulnerable position. The level of customer service is appauling. Not interested in your emergency - even a person from another department within the same company said 'if it was my house I would want someone to come out straight away'.

After a day on the phone the best offered was for someone to contact me within 2 days. It's a good job the car didn't crash though a wall into the house otherwise it would be very cold here for the next 2 days!!

Not recommended - I will not use Paymentshield again!

Good Points: None
Bad Points: Having ever taken out insurance with this company
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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What reason did they give for not paying out Steve ?
Comment by Simon Gatts
Date: 19/10/2008

I agree, the level of service they give is appauling. They would not pay up after 10 years of paying my monthly premium and never claiming when my wife had a operation, and we tried to claim on our policy for sickness and illness cover. I will never use them again and would never recommend them to anyone.
Comment by steve
Date: 17/5/2008

At the end of the day it is only a garden wall that was damaged and not your house so 2 days to sort it out is not too bad. Anyway shouldn't the claim have been against the motor insurance of the person who crashed into your garden? Paymentshield shouldn't have paid out at all in my opinion.
Comment by James
Date: 26/1/2008

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The comments in this review are the opinion of Anthony Butler and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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