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Review of E and L Horse Insurance

Submitted by K Mcmanus
Review Added: 12/1/2008 - Visitor Rating: 5.00 5.00 (6 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

Quick to take your money but refuse to pay on a claim!

My vet now asks customers for full payment in advance if you are insured by E and L as they are notorious for not paying up.

They refused to pay for an ulcerated sarcoid as they said it was a condition all older horse get! He was 15 at the time, fit and well and obviously used his age as an excuse not to pay!

Good Points: none
Bad Points: customer service, non payers
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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This company are terrible at paying out for claims. Average wait is about 3 months, and then you have to keep phoning up, and eventually my vet practice got involved. When you phone you usually can't get through due to lack of staff, and volume of calls. Terrible at phoning you back as well. My vet hates dealing with them, and once they have settled my outstanding claim, I will be cancelling my policy with them. (my dogs were insured with them).
Comment by Rita
Date: 15/10/2008

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The comments in this pet insurance review are the opinion of K Mcmanus and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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