I cancelled my home serve cover when after three days of trying to find a low water flow problem to my house, which they failed to repair, they contacted me stating I was not covered for any more work. Leaving my fitted kitchen in bits. Five days later they rang me for a customer satisfaction survey......Oh how we laughed.
Comment by Peter Wood
I currently own a plumbing and heating company that carries out work for Homeserve. What they fail to tell the customers is that whatever the job they only pay their plumbers £40.00 a job. When the plumber turns up he or she needs to fix the leak as quick as possible to make any money, particularly, if you have a leak under a concrete floor or behind a kitchen unit.
Comment by Craig L.
They have caused such a mess in our home. Almost for everything they came to sort more problems arose. We have had non stop hassle for almost a year and have not moved on with the original work much.
As for the Customer Service, that simply does not exsist.
Courts also on the horizon for us too.
Comment by A Very angry and frustrated customer
I took out insurance with Homeserve on a 3 piece suite with Land of Leather. Both companies have decieved me over the quality of the goods & service. My suite hasnt even lasted a year & the surveyor Homeserve sent out assured me that they would fix it but this has not been the case. I am disgusted after paying £350 for thier 'premium' insurance.
Comment by Leslie Kent