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Review of Fonesafe Phone Cover

Submitted by Caroline Goulden
Review Added: 25/1/2008 - Visitor Rating: 3.66 3.66 (3 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

While i was on holiday, my house was burgled, The phone was in a safe, which was stolen. I did not find out until i got back, ten days later. I phoned T Mobile to have it stopped & barred, and as T mobile & Fonesafe are one and the same company, I thought i did not need to phone Fonesafe as well within the two days. I phoned them five days later, to see when my new phone was coming and i was informed that i was not covered and i also had to pay for a replacement sim. I have two phones with T-Mobile and i pay £120.00 per month plus £11.00 insurance per month, i count myself as a good customer, who pays her bills on time.

I was extremeley upset when i got home from holiday, as my son and daughter-in-law and new baby, were in the house at the time. We had televisions, X box, Games, Jewelery etc stolen. So the last thing on my mind was phoning Fonesafe. Silly me, no longer a customer.

Good Points: None
Bad Points: Plenty
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I actually work for cpp fonesafe and just to let you know, fonesafe and t-mobile are two completely different companies. Fonesafe have no idea you have lost your phone unless you let them know. Its like a car been stolen and you telling the garage you bought it from, but not telling the insurer and expecting a payout
Comment by Neil
Date: 29/2/2008

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The comments in this review are the opinion of Caroline Goulden and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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