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Home >> Home Insurance Reviews >> Homeserve (via Britannia Home Assist)

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Review of Homeserve (via Britannia Home Assist) Home Assist Cover

Submitted by Howard Arrowsmith
Review Added: 19/2/2008 - Visitor Rating: 5.00 5.00 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:
What can I say, except this company is utterly and totally inept. Their promise to send an engineer out in 24 hours is not true. We have been advised a wait time of 3 days!!

Their Customer Service system is a shambles - they keep you on hold for ever (obviously on a 0870 number), do not return calls. They cannot even give you the name of anyone responsible - it seems that there is no-one taking responsibility.

It is pointless having this "service" when you may as well try and get a competent engineer yourself.

Good Points: None
Bad Points: See above
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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They say you can relax safe in the knowledge that you will get a fast professional response and peace of mind. In fact in our case when we claimed for a blocked drain, it was anything but. We paid the £80 which is a lot of money if you are on a small pension, we were very disappointed to discover that we were not actually covered for blocked drains at all. You havenít said if they did fixed your problem if they did then you have got a result.
Comment by John
Date: 24/3/2008

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The comments in this review are the opinion of Howard Arrowsmith and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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