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Review of Homeserve Sofa Insurance

Submitted by Leslie Kent
Review Added: 28/2/2008 - Visitor Rating: 4.08 4.08 (13 votes)

Review Categories:
Home Insurance

Customer Review Comments:
Their staff are seemingly trained to be decietful and will make ridiculous excuses for refusing your claim. I have never been treated so poorly by an insurer. They definately do not do what they say on the tin.

Good Points: NONE
Bad Points: Disgusting service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I am having the exactly the same problem with Homeserve regarding a leather suite purchased from Land of Leather. When I purchased the suite I was sold the inusrance cover . I was told by Homeserve that the cracking of the chair arm was a material defect and therefore not covered by the insurance policy. I intend taking this further with the the FSA/Finacial Ombudsman for Insurance mis-representation
Comment by John Sweeney
Date: 21/11/2008

Just been told by Homeserve that after 5 months my claim is declined. My leather sofa was 'peeling' said the technician, his report said 'splitting' and 'discolouration' which I am not covered for. I got the sofa from Land of leather. My insurance - Platinum Cover, 'covers everything' I was told at purchase and given a list of defects etc covered.
Comment by carol entwistle
Date: 10/10/2008

Its a pity that more people are not warned about these people. I have had the same problem with my plumbing and drains cover with them. If you go to the Which? website you will see that 1 in 5 people would not recommend them to a friend, now you know why.
Comment by John Scannell
Date: 18/3/2008

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The comments in this review are the opinion of Leslie Kent and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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