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Home >> Car Insurance Reviews >> Marks and Spencers Car Insurance

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Review of Marks and Spencers Car Insurance

Submitted by Dr. Leigh Bissett
Review Added: 5/3/2008 - Visitor Rating: 4.50 4.50 (8 votes)

Review Categories:
Car Insurance

Customer Review Comments:
By far the worst cover I have ever had, rude customer services and incompetence from top to bottom.

The problems
They have my bank details but are unable to start up a direct debit, so instead of phoning they send me a cancellation policy which would be hugely problematic as I am a doctor and could lose my job without insurance.

They told me they would phone me back at the end of the month to make sure the direct debit had gone through...but they didn't, so I ended up phoning only to find out that it had not and that they were going to cancel my policy.

Customer service
I had one customer service person blame the entire situation on me - I have given all the bank details correctly and it is the insurance company that has not set it up.

Futher to that, if you try and cancel your policy there is an £80 administration fee. I now have to phone on a monthly basis to keep this darned policy running.

So in summary, incompetent financial dealings with M&S Car Insurance and poor customer services. I will not be doing business again.

Good Points: Cheap
Bad Points: Rude and very poor customer services, do not do what they promise
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Completely agree with rudeness of customer service and excessive administrative charges. I will not be using them again.
Comment by Vanita
Date: 10/6/2011

Agree with this guy. Awful customer service and very poor at dealing with very basic financial things.
Comment by John Rutter
Date: 9/3/2010

I have had the same poor customer service, or rather complete lack of it. I thought M&S were a brand that could be trusted, but they can't.
Comment by Pete McEvoy
Date: 25/6/2009

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All comments in this review are the opinion of Dr. Leigh Bissett and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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