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Review of Homeserve Central Heating Cover

Submitted by F.ray
Review Added: 11/3/2008 - Visitor Rating: 5.00 5.00 (4 votes)

Review Categories:
Home Insurance
Insurance Companies

Customer Review Comments:
Just had engineer out, was going to replace a part on my boiler due to no hot water..said he would be back in a few days ...hasnt come back. His office says the heat exchanger isn't covered due to wear and tear. I would laugh but my family don't have any hot water and never will as it doesn't look as though HOMESERVE are coming back. Rip off insurance underwritten by Bradford & Bingley

Good Points: none
Bad Points: everything, apart from engineer
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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We had electrical cover with HomeServe, when we did make a claim they said it was not an emergency despite the cover being at my parents address it was winter and they are both retired. They said they could not find the fault and should get the house rewired. A local electrician came in and corrected the problem for 60 within an hour.
Comment by Ray Smith
Date: 21/11/2010

We were also with Homeserve. The engineer told us how much the parts would be to fix our boiler and left us the prices for parts and labour. He then told us that we should contact HS who would pay the first 300. Then in front of us HS rang the engineer and tried to get him to up the price by 300 so we would end up covering the lot ourselves. Get your own tradesmen in and save the premium.
Comment by Will
Date: 9/4/2009

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The comments in this review are the opinion of F.ray and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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