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Review of Homeserve Plumbing & Drainage cover

Submitted by Chris Bennell
Review Added: 12/4/2008 - Visitor Rating: 5.00 5.00 (8 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Well I have to agree with the other reviews on this site. I was woken this morning by water pouring out of my toilet overflow pipe. When I checked I found the water level in my toilet had gone over the top of the overflow and was heading for the top ready to flood my bathroom. So I quickly flushed the toilet and turned off my water.

I was not worried as I had a policy with Homeserve and classed myself as lucky that I was able to prevent my bathroom from flooding. So I phoned the the 24 hour claims number but was told that because I had prevented my bathroom being flooded by turning off my water and the water was coming out of the overflow pipe I was not covered.

So if I had just let it overflow and flood my bathroom I would have been covered. So because I prevented this from happening by turning off the water to my house I could not claim.

To me this is just as the other reviews have said, they use every trick to stop you claiming. I have 7 months left on my policy when I asked if I cancelled my policy would I be refunded any money they said no.

So if you have paid and do not want use there service any more they still keep your money. So I will not be renewing my policy with Homeserve again and will warn my friends not to touch this company with a barge pole.

Good Points: NONE
Bad Points: To many to mention
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Just a comment about this, I understand your frustration I work in an insurance company and have to deal with things like this everyday. Unfortunately the underwriters of insurance do exclude certain events. I would like nothing more than to cover people or to give advice on how they could "twist" their story to be covered, but the calls are recorded.
Comment by someone who cares
Date: 17/4/2008

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The comments in this review are the opinion of Chris Bennell and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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