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Review of Halifax (Homeserve) Home Emergency Cover

Submitted by Laura
Review Added: 13/4/2008 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Since 31st March we have had no boiler working. We were under the impresion we were speaking with Halifax but since found out its Homeserve.

Weve had 3 engineers come out all diagnosing different problems. One did get the boiler working but it failed the next night having been promised call backs but nobody seems to want to help us.

We took out the extra insurance cover and are now out of pocket sleeping on relatives floors as our house is so cold (It is an old house so not as warm as modern house). It would have been cheaper to get low cost insurance and pay a plumber ourselves as we are covered for the first £500, this seems to have drained away (no pun intended) and we are being billed for the extra.

Call centre extremly rude saying they've tried to call when they haven't (i have given them 6 different contact numbers if they cannot reach my mobile !!). As we go into the third week with no heating we are left waiting!

Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

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Halifax Home Emergency is a waste of money as Home Serve are not reliable at all. I have had a call logged since 4pm today and now it is 11.00pm no one has come out to sort out our busrt pipe. They seem to think it is not an emergency. We only have no heating or water. Will be reporting this matter to watchdog.
Comment by STEVEN HEER
Date: 4/1/2009

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The comments in this review are the opinion of Laura and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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