UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Barclays Home Insurance

Submitted by D Winder
Review Added: 25/4/2008 - Visitor Rating: 5.00 5.00 (2 votes)

Review Categories:
Home Insurance

Customer Review Comments:

2 Jan 2008 - Head tank leaked causing damage to walls, ceilings and contents. Rainbow appointed for contents and to dry out the house. Dehumidifiers running for 1 month and did an excellent proffesional job.

Asprea appointed for buildings, surveyor did not even check head tank or carry out survey correctly, also failed to fill survey form in correctly and no plumber arrived.  After phoning and leaving messages no return calls received. Eventually plumber arranged from Mono queried as to whether overflow now clear. Got plumber friend to have a look and found overflow still blocked, could have had same problem if valve failed and another claim.

Complained to Barclays and told I could get own decorators in but needed re-survey as all work not covered in original survey. Quote submitted but Asprea, quote for works over £1000 less, so had to let Asprea appoint Mono to redecorate.

4 months on and phoning Barclays every 2 days still no sign of any decorators. This has just caused me and my family stress, frustration and heartache -  the hall and landings are a mess. With no carpets drafts make the house cold. Also because Barclays/Norwich Union did not settle the contents and de-humidifier electricity useage, I have been out of pocket and horrified to receive an electric bill for £300 with a demand for £150 and my direct debit going up from £40 to £90. The electric has now been paid but only with continual phoning of Barclays.

I thought insuring with a large institution like Barclays would provide me with good cover and service, this obviously has not been the case.

Good Points: Rainbow appointed for contents were excellent
Bad Points: Frustration of making a claim and the time taken to settle 4 months and still no nearer. Asprea unreliable and poor
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

Add your review

comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Barclays Home Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of D Winder and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at