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Review of More Than Car Insurance

Submitted by Roth
Review Added: 20/8/2008 - Visitor Rating: 5.00 5.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

There were no good points I'm afraid.

Operators actually LIED, i.e. telling me a cheque had been sent for a refund when one had not, when I called to query where the cheque was a different operator LIED again, stating they had checked and confirmed it was on its' way - a week later when I called to say I was concerned it had still not arrived they said there was no way a cheque would be sent as it was not in their policy. A few months later, upon cancelling the policy as I had sold the car, I was told that a cheque would be sent for a refund, and well, you can guess, a couple of weeks later I called to see where this cheque was and surprise of all surprises, there was 'nothing' to come, but if I kept up the monthly payments (why would I when I no longer had the car?) then these monthly amounts would be reduced to give me the refund.

Every operator I dealt with gave me a different story, and some of them told outright lies. One of the operators kept repeating the same thing over and over again as if that would make a difference. He clearly did not understand how to deal with any query that was 'out of the ordinary' or "off his script".

I would NEVER EVER recommend anyone to go to More Than for car insurance, and because of my experience with their car insurance, I would never go to them for any other kind of insurance either.

Good Points: None
Bad Points: Lies an inability to respond to query
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Roth and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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