UK Insurance Index Swiftcover Home Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Homeserve Home Emergency Cover

Submitted by Andy Nightingale
Review Added: 4/10/2008 - Visitor Rating: 4.00 4.00 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Absolute waste of time... we have been in our home a year and the first time we needed insurance help was yesterday. Our boiler started to leak a lot of water from the bottom.. as a new home owner I wasn't sure how to deal with this. I remembered I pay extra every month for home emergency insurance and as it was about 9pm I needed this help.

After waiting for about 30 mins and several different queueing systems I got through to the most unpleasant unhelpfull woman ever. She said they couldn't get anyone to look at it until the morning. Now I know water dripping on electric cables isn't good so I needed emergency help. She said we can send someone out to stop the water but remember when it messes up its your fault and we won't cover your boiler. So she expected me to leave a leak on electrics overnight. Super advice you must agree... I decided to turn off all electric and water to be on the safe side, so no water or electric for the night.

I was promised a call back within an hour to confirm what would happen but 6 hours later no phone call so I phoned them. Eventually a gas fitter rang me and said we can get to you tomorrow, tomorrow = sunday,  2 days after the leak started and this is emergency cover!!!!!  I asked him on the phone what to do... he explained how to isolate boiler and water (advice I needed 24 hours earlier!!!)

So I now await a visit from them.

Good Points: none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review

comments about this review

Do you agree with this review?

 Add Your Comment

presume you meant to give Homserve a 1* (you gave them 5* which skews their rating favourably to them)
Comment by NM
Date: 15/10/2008

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Homeserve Home Emergency Cover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Andy Nightingale and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at