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Review of Cover Heat Heating Cover

Submitted by Downwithscuzzers
Review Added: 16/10/2008 - Visitor Rating: 3.80 3.80 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:

If you value your family's health and your boiler do not take out cover with this company. On the one occasion their engineer came to make a repair, he broke a key component of our boiler which Cover Heat then denied all responsibility for! The part was not fragile so draw your own conclusions.

Following complaints by myself and others USwitch no longer endorse this horrible company. Also looks like Moneysupermarket have ditched them as well.

Good Points: None
Bad Points: Everything about them
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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It is not possible to ask them to repair or service a boiler because their telephone system is a joke, so it is not possible to speak to anyone; they do not reply to e.-mails. I could not recommend them. M. C. Berkovitch
Comment by M. C. Berkovitch
Date: 4/6/2009

Coverheat took my money and did nothing. When I tried to cancel they refused to refund anything, despite their written terms which said that refunds would be given. After a long letter writing campaign to Coverheat, Corgi, Trading Standards etc i threatened them with legal action. Fortunately my credit card company - Tesco, intervened and managed a full refund. Thank you Tesco. Avoid Coverheat
Comment by Peter Dominic
Date: 11/4/2009

I agree with all the comments below. Definitely would not call them emergency breakdown cover. Plus they charge you for anything found in the annual maintenance. They use an outsourced company based in Scotland.
Comment by sandy
Date: 4/3/2009

I would not recommend them. I have been waiting 4 weeks for an engineer and now a week for a part to be ordered. When you phone you only get through to a call centre, not the company itself and the call centre have no way of contacting them other than through email which they never respond to. I have phoned 10 times in a week and nobody has bothered to get back to me.
Comment by Sue Philpott
Date: 11/12/2008

I agree completely. I did not renew my cover when it expired a few days ago because, not only was the firm slow to respond, when an engineer did carry out the work - which he did very well - he was still waiting for his payment from Coverheat more than 6 months after carrying out the repair to the boiler.
Comment by Vivienne
Date: 7/12/2008

Totally agree. Their staff are incompetent, can't seem to work a computer, conveniently lose details of calls when you've had to chase, don't follow up on requests you've made for missing paperwork, make fundamental errors with paperwork... I could go on. I've been waiting for 3 days in the middle of winter to have an engineer call.
Comment by Jambo
Date: 3/12/2008

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The comments in this review are the opinion of Downwithscuzzers and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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