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Review of Domestic & General LCD Television Insurance

Submitted by Bev Bond
Review Added: 1/12/2008 - Visitor Rating: 3.20 3.20 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Without boring you all to death - same problems as others.

Purchased a Panasonic TV 4 years back £1,600, it went wrong after 4 months and needed a new fuse, was charged £25.00 call out charge even though it was under Panasonic's warranty.

Stupidly did not take out additional insurance with D&G until the manufacturers warranty had expired, therefore annually this is higher. Established when it went wrong 6 weeks back and it was deemed not cost effective to repair by D&G, that we had to pay the remainder of our Direct Debits to ensure we paid our £279.00 premium before they would replace the TV. In total we have spent £715.00 with D&G over the past 3 years.

Tried to fob us off with a replacement Panasonic which was by no means of the same quality - managed to upgrade to a slightly larger screen size, however BE AWARE they only replace as they call it to the same specification in their terms - so the TV we ended up with cost £499.00 in the shop (but I bet D&G never paid that). Now going after Panasonic for some compensation - watch this space!!!!

Customer Services speak to you as if they are doing you a huge favour by offering you a replacement - yet another bunch of rogues in this wonderful country!!

Good Points: Thought it was going to be peace of mind.
Bad Points: Couldn't care less attitude - no option to the customer.
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Bev Bond and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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