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Home >> Car Insurance Reviews >> Swiftcover Comprehensive Motor Insurance

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Review of Swiftcover Comprehensive Motor Insurance

Submitted by R Jen
Review Added: 22/1/2009 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Swiftcover by name, certainly not by nature. My car damaged mid December 2008, still in the same condition mid January 2009. Beginning to wonder if it'll ever be repaired.

Opted for a £250 voluntary excess only to discover when I claimed that Swift had also added an extra £250 compulsory excess on top! For that kinda dosh I could have got much cheaper and more transparent, honest insurance elsewhere.

Use Swiftcover as an insurer at your own peril.

  • Idiot call centre clucking chickens.
  • Compulsory excesses buried in small print (Be very wary!)
  • 0871 numbers 6 pence a minute.
  • Only one repair centre based in Lichfield, still waiting for them to call and repair my car.
  • On line documentation worthless.
  • Really poor communication all round.

Good Points: none
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Car crashed into another car on icy lane and went down a ditch end December. Swiftcover couldn't do anything about it as it was hols. Had to get a tractor to pull it out and they arranged to collect it on Jan 4th. Car only 10 months old. They replaced panels and doors and wouldn't do clutch as they said it was damaged driving the car out of the ditch - rubbish car wasn't driveable. Had car back on 10th Feb, still not right steering pulling, car cutting out, engine no power in it. Garage not interested. Swift cover passing it back to the garage. Bad feeling about it. Phone calls cost 10p a minute. Have spent 40 on calls os far!
Comment by Sue
Date: 15/2/2011

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All comments in this review are the opinion of R Jen and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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