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Home >> Domestic & General Washing Machine Cover

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Review of Domestic & General Washing Machine Cover

Submitted by Mrs Cameron
Review Added: 28/1/2009 - Visitor Rating: 2.50 2.50 (4 votes)

Review Categories:
Insurance Companies

Customer Review Comments:

This company has gone so downhill. I am about to cancel my totally pointless insurance with them. My washing machine stopped mid spin and I could not empty it or get it to do anything.

When I called the insurance company I was told to pull my machine out and remove the pipes from the back to check they were clear! I am only a 5 ft female and told them I couldn't get it out. They then advised me to go and ask a neighbour to pull the machine out!! I then said if the tubes are clear but I can't get them back in the machine will you send someone out and they said no because the machine would not be intact. So I couldn't win, I had to check the pipes before they would come out but if I couldn't get the pipes back in they still wouldn't come out.

I said I thought it was their job to check these things hence being insured but they said no I had to check the pipes. Don't use this company if you can help it! The staff are also so rude it is unbelievable. They talk to you like you are stupid and as if they really can't be bothered.

Good Points: Engineers themself are nice
Bad Points: Trying to get an engineer!
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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I also agree. My cooker broke down and because the part was expensive (as my cooker is hygena and no longer in circulation - which they knew when I took out the policy), they wrote to me and told me they could no longer provide insurance. Essentially, they're happy to take your money but if the cost of repair is greater than the cost of your policy they won't do the work. As far as I understand, this is not insurance.
Comment by Bob Twain
Date: 20/4/2009

I totally agree with this poor lady. Domestic & general are totally rubbish and a waste of time. You can get much better cover else where and much cheaper !!!
Comment by Caroline
Date: 16/2/2009

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The comments in this review are the opinion of Mrs Cameron and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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