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Review of Pet Plan Dog Insurance

Submitted by John Robertson
Review Added: 6/2/2009 - Visitor Rating: 3.50 3.50 (12 votes)

Review Categories:
Pet Insurance

Customer Review Comments:
This is the first time I have ever felt compelled to write a review of any company and it was driven by rage and fury.

Do not believe the blurb about putting the animals first !!! Money and self preservation is all they are interested in.

Any company that requires you to fax and email a vet history to 5 diffrent persons 20 times each!!! in one day, and then get an operator to read it back verbatum just so they would finally admit they had received the document should be steered clear of!!!.

This is not a hissy fit! just a real word of warning please please read and BELIEVE the bad press that is currently on the net about this company.

And please DO NOT part with any money until you are sure you get a pre auth claim accepted in writing!.

Isn't it funny how last year my vets office was covered with posters advertising pet plan and yet now just the mention of the word sees normally calm receptionists and vet staff boiling with rage and disgust.

CSM department (complaints), don't make me laugh, 38 calls made to their MACHINE in 2 weeks and not 1 reply.


But hopefully the public has!!

Good Points: Great until you actually need to use it
Bad Points: havent found ANY yet.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Now I am in the market to look at dog insurance I am so pleased to have read this - it has served to remind me not to use them. For years i had a horse insurance with Pet Plan and had exactly the same (and more) problems and grumbles. I don't wish to go through the same again! Thank you!
Comment by Mrs A Watts
Date: 14/3/2010

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The comments in this pet insurance review are the opinion of John Robertson and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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