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Home >> HomeServe Plumbing and Drainage

Write a Plumbing and Drainage Review Write a Plumbing and Drainage Review

Review of HomeServe Plumbing and Drainage

Submitted by Elle
Review Added: 11/2/2009 - Visitor Rating: 4.29 4.29 (7 votes)

Review Categories:
Insurance Companies

Customer Review Comments:
Thames Water diagnosed leak. Contacted Homeserve and two guys came out and spent well over an hour looking for the stopcock. Even went into my loft although I told them I didn't have a boiler in the loft! Left, saying I had no leak.

Thames Water wrote me a strong letter and then sent out two engineers to prove I did have a leak. Homeserve came out again, excavated in my garden, didn't find leak and said they'd reinstate excavation within a week. Immediately they left, I had no hot water. Homserve denied all knowledge and plumbers denied they did any excavation!

Paid £290 to have boiler fixed and independent report saying Homserve caused problem. They refused to reimburse until I eventually found piece of paper plumbers gave me which proved that they had indeed excavated. I now have similar problem with Appliance Protecton where I believe their engineer caused another problem, they didn't get a part until 8 weeks had passed by which time I'd bought a new machine. I'm now going to have to go down the small claims court route too. Think I'll point the judge in the direction of these customer reviews.

Good Points: None
Bad Points: Incompetent & untruthful contractors who Homeserve believe over the customer
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comment you make about homeserve believing there contractors over the client is so true. The contractors I had were so incompetent. They spent 5 mins looking at a job and left saying it all had to be rewired which was not the case. They even offered to get a price for me for loads of work that was unnessesary. I ended up paying an local contractor a small fee to fix the boiler problem.
Comment by e billinghurst
Date: 4/6/2010

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The comments in this review are the opinion of Elle and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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