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Review of Halifax Travel Insurance

Submitted by Jane
Review Added: 21/2/2009 - Visitor Rating: 4.38 4.38 (8 votes)

Review Categories:
Travel Insurance

Customer Review Comments:
This company used every excuse possible to try and avoid paying out my valid claim.

I did finally receive the amount owing but only after using the ombudsman service and chasing the claim for over a month. I had a claim with my usual insurer for the same travel delay and with them I received a cheque for the amount due almost by return of post, so I could not recommend the Halifax.

After studying the policy document I see they say that they do not pay out any medical claims unless you have called and got them agreed first. This would be very difficult if you were in an accident!

Also there is not emergency overseas number to call from abroard and you have to call the bank and go through security questions before getting transfered to an insurance advisor. Twice I was on the phone for 20 minutes listening to music which would be very expensive if you are in the USA etc.!

This review refers to the travel cover included with Ultimate Reward Current Account which cost £12.50 per month and may not apply to other cover they offer.

I have now cancelled and in future with insure with my previous insurer!

Good Points: None
Bad Points: Use every excuse to not pay out claims
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I am also a Halifax Ultimate Reward Account Holder and agree entirely with Jane. I too am also pursuing my claim via the Ombudsman. Quite frankly, this insurance cover is an absolute waste of time but I daresay it is the same with all insurers who appear to outsource their claims to the same group!
Comment by Dissappointed
Date: 15/4/2009

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The comments in this travel insurance review are the opinion of Jane and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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