UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Home >> Car Insurance Reviews >> Sheila's Wheels Car Insurance

Write a Car Insurance Review Write a Car Insurance Review

Review of Sheila's Wheels Car Insurance

Submitted by Aisling Gilligan
Review Added: 22/2/2009 - Visitor Rating: 4.67 4.67 (3 votes)

Review Categories:
Car Insurance

Customer Review Comments:
After my first ever accident, I couldn't get through to the Sheilas Wheels call centre to make a claim for 2 days. The longest I waited before hanging up was 58 minutes. Before this I waited for 25 minutes several times each day before giving up. Once through I was told it wasn't their fault I had waited so long, it was the weather!

Their website says their call centres are open 24hrs, but this is only for certain types of contact. For claims and customer services, the two most important, they're open 8am - 8pm week days and 9am - 5pm on a Saturday. Not open on a Sunday!

My policy document says they'll offer a settlement within 2 working days of confirming your car is a 'write off'. However, when I was contacted and told my car was a 'write off', I was told it could be 10 days before a settlement was offered. When I cited the policy document statement of '2 days' I was told that while I was told my car was a write off they hadn't officially confirmed this, and didn't need to offer anything until they had 'officially confirmed' this. And that it was up to them WHEN they officially confirmed this.

The courtesy car was taken away the second they told me my car was a 'write off'. So, I now have no transport, no idea of when I'll get a settlement and, therefore, no way of purchasing a new car.

Finally, they suggested I start to research what my car would be worth in light of a settlement offer being made. Apparently I should get evidence of what my car would be worth, so that when they make a settlment offer I've got something to counter their offer with!

I've never been through this process before, but it strikes me as unusual that a company suggests this to it's customers. Don't they make the best reasonable offer they can? Unfortunately a considerable amount of trust has been lost during this process and I am yet to be contacted with a settlement offer.

Good Points: It's easy to sign up
Bad Points: Very poor customer service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Sheilas Wheels Car Insurance reviews

Add your Sheilas Wheels Car Insurance review

comments about this review

Do you agree with this review?

 Add a Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Sheila's Wheels Car Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

All comments in this review are the opinion of Aisling Gilligan and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Octagon Insurance
Quote Me Happy Car Insurance
RSA echoice car insurance
Your Cover Car Insurance from Allianz
Autonet Car Insurance - up to 60% off

latest reviews LATEST REVIEWS
Heritage Classic Car Insurance
Age UK Car Insurance
Carole Nash Bike Insurance
1st Central Car Insurance
One Quote Direct Car Insurance

latest articles LATEST ARTICLES
Getting the best value GAP insurance
5 mistakes that could instantly void your car insurance policy
Is your job title increasing your car insurance premiums?
A closer look at the new compulsory motor insurance rules
A closer look at the new motor insurance gender equality rules

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at