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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Gordon
Review Added: 26/2/2009 - Visitor Rating: 2.38 2.38 (8 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

iPhone frustration - This is the first time I have been spurred into writing about a company on the Internet.

I registered my iPhone with RBS Royalties Gold on the RBS site. At no time did it say that iPhones were not covered - and in fact the site even allowed me to select the iPhone as my mobile of choice.

When I had cause to use the policy they initially refused to pay out, claiming that the iPhone was not in fact a phone, but a PDA. (Note the clue in the title...Apple called it an iPhone for good it's a phone...). After 20 minutes back and forth to a supervisor they eventually offered to meet some of the costs towards a new iPhone.

I will be writing to the bank to cancel the policy as they then told me that although they had paid out (sort of) on this occasion they would not pay out for any future why let me register the phone (complete with IMEI number)? Not impressed.

Good Points: They answered the telephone...
Bad Points: Dreadful customer service and pointless policy...
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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ROYAL BANK OF SCOTLAND are the same. I was away on a kilimanjaro climb and because I did not contact them within 48 hours they wouldn't pay me for my lost iphone 4. Rubbish policy not worth the paper its written on or the tel call to them.
Comment by Adrian Turner
Date: 29/2/2012

I had the same reason for rejection, but I lost mine on the 1st of January. They didn't reopen until 3rd. So I reported it to Orange and then to Lifestyle Services as soon as they were open. This is the worst experience I've had with any company ever! It is nearly into the 4th month of them processing my claim. I have complained to Barclays, I told them I will be looking else where as soon as this problem is resolved.!!!!
Comment by Jack Staples
Date: 16/3/2011

I also had my claim for a stolen iphone denied by Barclays Lifestyle Services Group. Their reason? I did not report it to them within 48 hours of it being lost/stolen. I did report it to my network provider and police within 24 hrs though, I suspect LSG operate 'claim denial' policies as they seem determined not to pay out.
Comment by Brett
Date: 11/4/2009

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The comments in this review are the opinion of Gordon and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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