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Review of Churchill Car Insurance

Submitted by Kevin Hearn
Review Added: 11/3/2009 - Visitor Rating: 4.33 4.33 (3 votes)

Review Categories:
Car Insurance

Customer Review Comments:

My stationary car was hit from behind by a van pushing me forward into another car.That was on 15-6-2008. The van drivers insurance company (NIG) admitted full liability to Churchill on 30-7-2008. Churchill offered me £300 as a write off value for my car. I refused to accept such a ridiculous figure, complained to the FOS, and Churchill then agreed to revalue at £700.

So what's my complaint? I spent over ten hours in phone calls costing over £50 trying to get them to actually part with the money. I registered many many complaints on their system and at the time of writing (11-3-2009) some nine months later I am still waiting for full payment. Almost every person I have spoken to on their endless supply of telephone numbers insist they can't actually alter what's on the screen or claim it's not their department. I have recorded a conversation with NIG stating that they admitted liability in full to "Charisse" at Churchill on 30-7-2008. I'm still waiting for the final payment.

Good Points: Quick to offer less than half the final valuation
Bad Points: As soon as I rejected the initial joke offer everything ground to a halt
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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All comments in this review are the opinion of Kevin Hearn and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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