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Review of Petplan Pet Insurance

Submitted by Val
Review Added: 18/3/2009 - Visitor Rating: 1.00 1.00 (1 votes)

Review Categories:
Pet Insurance

Customer Review Comments:
We were given insurance with Petplan when we got our rescue cat last year and had to make a claim more or less straight away. Have found them to be, surprisingly, very good as they were quick to respond to the claim and they did not put the premium up excessively when it came to renewal so we stuck with them.

Good Points: Reasonable premiums
Bad Points: None so far
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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I have had Pet Plan for many years for my 2 dogs. I was quite happy until they got elderly and then the trouble started. Their annual fee shot up to a huge amount of over 420 each plus raising the excess etc and they quibbled over our claims causing us a lot of distress. I have a new pup now and am searching for a new pet insurer and it won't be Pet Plan.
Comment by Ela
Date: 21/6/2010

I would not recommend pet plan for horses. They are very slow, my vet is chasing me for money, even though I had the op cleared in advance. They are really bad at exclusions, and not straight forward, they wont pay half nursing fees or half livery fees while in hospital, I dont know if they expect you to bring the horse round and take it straight home but I thought this was a vital part of operation!
Comment by sarah
Date: 23/5/2009

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The comments in this pet insurance review are the opinion of Val and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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