Customer Review Comments: T-mobile advised me to buy Fonesafe's insurance policy for my 14 year old son's upgraded handset, which I did. A few months later, he was attacked and robbed of the phone in the street. When I tried to claim, they refused, saying that the policy was in my name and therefore did not cover use by my son. I had taken out the policy specifically for my son in a T-Mobile retail store, who had made the arrangement with Fonesafe by telephone. I had very bad experiences with Customer Service people at both T-Mobile and Fonesafe. I made a formal appeal and the claim was eventually accepted, but it was very hard work and I suspect that someone less persistent and less aware of their rights would have given up. I just got the replacement phone yesterday, T-Mobile having been out of stock of the particular model for over a month. I am now going to explore other insurers as I have found Fonesafe to be expensive and unhelpful.
Good Points: None
Bad Points: Obstructive
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
I agree totally, I have just had a very bad experience with Fonesafe and wouldn't touch them with a bargepole. Will be seeking alternative insurance. Their customer service is downright rude and they don't want to pay out. Comment by Lynn
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The comments in this review are the opinion of Anne Thorpe and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.