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Review of Homeserve Boiler Cover

Submitted by Richard London
Review Added: 14/4/2009 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I have boiler cover with Homeserve, the boiler stopped working on Thursday night (before the Easter Bank Holiday weekend).

I phoned Homeserve on Thursday night expecting to have an Engineer call the next day (Good Friday). I was told that they could not send an Engineer on a Bank Holiday! They could do Saturday however, unfortunately we were going away Friday evening returning Sunday evening. The best they could do was Tuesday. So I took Tuesday off work.

I've had cause to call out Homeserve before and recieved a call first thing to say roughly what time the engineer would call. This time there was no such call, I phoned to check the engineer was coming and was told between 3 and 5. Shortly before 3 I received a call from the engineer asking for directions - there are roadworks going on at one end of our road - so fair enough - although surely with sat nav you can figure out an alternate route?

Once he'd got onto my road he phoned saying he couldn't find a parking space. Granted parking is difficult outside my house but you can find a space within a two minute walk. I really got the impression the engineer didn't want to make this visit. I asked for his mobile so that I could scout out a parking place for him and he refused! I had to reschedule for Thursday. Not at all impressed and now looking at British Gas offerings.

Good Points: None
Bad Points: Unreliable
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The problem with boiler policies is that now the initial staff don't have the authority to validate the claim because some of the engineers used by homeserve were not corgi registered. So this has to be done by a dept in hours only to arrange engineers and with the new engineer contracts being issused they cannot keep engineers who, if wanting to keep the work, have to take a cut in pay -- staff of homeserve.
Comment by john c
Date: 6/8/2009

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The comments in this review are the opinion of Richard London and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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