UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Homeserve Home Insurance

Submitted by Lesley
Review Added: 18/4/2009 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

We called Homeserve because our boiler stops giving us Hot water, the engineer come out, a day later.

He didn't really know what was wrong with the boiler, but ordered some parts, this was a day before Good Friday, which meant that we had no hot water all over Easter.

On the tuesday, we chased up the company called Storm to find out when they would be fitting the new part, and was told Saturday. Which meant another 4 days without hot water.

On the Friday an engineer called to say they wanted to fit the part, we were not at home as we had already booked the engineer for Saturday. After telephoning Storm to say it is already booked for Saturday, they said see you tomorrow.

Saturday and no engineer, after a telephone call to Storm who say nothing was booked in and the engineer is not working this weekend, we are still without hot water.

Telephone call to Homeserve, who say that nothing is booked in on their computer, which just goes to show how good they are, the first call was all they have booked in on the 9th April and it is now the 18 April with no hot water.

I am very angry, the service is terrible, and all I have is some one telling me not to argue!!! and that they are very sorry...

What a waste of money...

No wonder this country is going down the pan, what ever happened to good customer service and trying to ensure that the customer was up and running straight away.

I can't believe that in 2009 you have to wait 3 weeks to get your boiler working, especially as it is only 3 years old.

Good Points: none
Bad Points: Rubbish Service, Use rubbish Companies
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review

comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Homeserve Home Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Lesley and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at