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Review of Saga Home Insurance

Submitted by Mrs Christine Simmons
Review Added: 25/4/2009 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I have been a home insurance customer of Saga for some years. I have never made a claim, and I have paid my premiums, including interest, by direct debit.

Recently, I decided to take advantage of a special offer by another company and cancelled my policy with Saga. The cancellation charge was a whopping £35. No reward for loyal customers then.

My new insurers were astounded; they said this was the highest cancellation charge they had come across. Luckily, the new insurers were willing to pay this fee. My new premium is half what I'd paid with Saga, with twice the cover. There are no cancellation charges and no interest on direct debit payments, making it quite possible to dip in and out of this competitive market without worry. Since then, I notice that Saga is also making introductory offers to new customers.

I guess the moral of the story is to keep comparing insurers, and to switch every year in order to take advantage of the best offers.

Good Points: They are efficient at taking your money
Bad Points: No reward for loyalty
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I had cancelled my house insurance direct debit this year one month early [12 month] in favour of another. Saga hounded me for the one monthly payment with threatening letters of taking further action if this one payment was not passed onto them. With disapointment I did pay up despite objections at the time and my understanding of no contract exchanged on this. On appearance buyer beware before taken on any product Saga may offer.
Comment by andrew timms
Date: 30/9/2009

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The comments in this review are the opinion of Mrs Christine Simmons and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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