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Review of Equity Red Star Home Insurance

Submitted by Ben Annett
Review Added: 30/4/2009 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Whilst overseas I was burgled. The thieves forced entry to the the house causing about £2k worth of damage and stealing about £3k worth of electrical goods. The police were called by a neighbour, and they pursued (and lost) the burglars. You would think this would be a pretty straight-forward claim.

4 months later and my claim has STILL not been settled. My claim has now been handed through two external companies. The last - a loss adjuster - recommeded that my claim be settled. However, Equity Red Star are now querying their own loss adjusters findings. They apparently think the settlement was for too much! Meanwhile I have no TV or other electrical goods and I've had to pay myself to fix my busted front door.

Equity Red Star have been appaling. Their "emergency" helpline is open 9-5 Monday-Friday. Customer "Services" are rude and unhelpful. They seem to make it their business to obstruct any customer from claiming against their policies.

It's the last time I buy insurance on price!

Good Points: Price
Bad Points: Slow to settle claims, poor customer service
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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My security system was damaged by lighting and I informed the Equity Redstar with the Documents from ADT. I did not have any hassel and they paid the amount claimed by the ADT for new replacement about 450.00. I was very happy.
Comment by Mr.E.P.Weerasinghe
Date: 9/5/2010

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The comments in this review are the opinion of Ben Annett and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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