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Review of Geek Squad Mobile Phone Cover

Submitted by S Austin
Review Added: 17/6/2009 - Visitor Rating: 1.00 1.00 (1 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

I was offered this cover when I bouth an iphone on contract over the phone . I was assured the contract would be with O2, as I did not want to continue as a Carphone Warehouse customer.

I said I did not want Geek Squad, not even the two weeks free trial. I was covered for insurance and did not need technical support to use a phone! I then checked with the accounts dept and discovered it was on the system, so asked for it to be removed and was assured it would be. Six months on, I realise 7 monthly payments of £11 have been taken from my account.

I called them and asked for a refund. They said it would take 8 weeks to investigate and then I might be refunded. I pointed out they had been stealing money from my account and asked where they got my bank details. They said from Carphone Warehouse!

Good Points: None
Bad Points: Policy is money for old rope; they sign you up when you don't want it.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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sales persons fault not geek squads. sales person added policy. geek squad provide an brilliant service, i've used them so many times now.
Comment by iain
Date: 19/2/2010

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The comments in this review are the opinion of S Austin and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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