Customer Review Comments:
Airline lost my luggage for 5 days. Had to spend about 100 euro on clothes and essentials until my bag was returned (HALF what was "allowed" under my "cover"). My spare insulin was in my main bag. When my main supply failed, I had to go to hospital in Greece to get a new batch.
Back in London, I was told (BY THEIR SUPPORT LINE) to submit 2 claims, 1 for essentials and 1 for medic cover under the same policy. They rejected the medical claim (full doctor + medial receipts) saying it was my fault for not having a spare set (IN MY LOST BAGS!!) ... as for the essentials claim, 3 weeks later I got a letter saying I’m suppose to claim from the airline first, then from them. Also, that the receipt for a backpack to hold all my new clothes (18 euro) and a receipt for underwear (5 euro) was missing. Funny, because they were the top 2 receipts sent back in the envelope, proving that not only do they not honour their policies, they actually can’t read.
UNHELPFULL and in the end, COMPLETELY USELESS AND A WASTE OF TIME AND MONEY.