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Review of Homeserve Home Insurance

Submitted by Zoe Smith
Review Added: 26/7/2009 - Visitor Rating: 4.14 4.14 (7 votes)

Review Categories:
Home Insurance

Customer Review Comments:

My daughter knocked a glass from the top of the bathroom cabinet and it smashed a hole in my bathroom sink. I rang my insurance company (CO-OP) who put Homeserve in charge of dealing with the claim.

They wouldn't come out and replace the sink unless I signed a disclaimer which they sent out, saying that I accepted the sink I was being offered (even though I hadn't seen it!). I added a few amendments to the disclaimer stating that I hadn't seen the sink and I expected it to be a colour, size and style to match to the one I had damaged.

This was the Prestidge policy which offered new for old covering all eventualities. The people from Homeserve sub-contracted out the job to what I can only describe as cowboys. My sink which was a victoriana style was replaced by a plain cheap looking sink which had a much smaller pedestal. So they filled in the huge hole around the pedestal with wrongly matching grout. They said they couldn't get the same sink or pedestal as the one I had.

However after making my own enquiries I found that although the model name and number were different, there was a replacement which matched the size and shape of my old one. On contacting Homeserve they didn't want to know. They said that I had signed the disclaimer and any amendments I had added to it were invalid. Phoned CO-OP too and they weren't interested either.

They never did come and fix it and the bathroom is still a mess.

Good Points: NONE
Bad Points: Attitude, quality of workmanship, very poor customer service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Homeserve take calls on behalf of many home insurance companies, they only ever fit bog standard fittings, (cheaper the better) and the attitude of Homeserve is if you don't like it tough. I apologise for being part of this company but having to pay bills I have no option.
Comment by linda b
Date: 6/8/2009

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The comments in this review are the opinion of Zoe Smith and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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