UK Insurance Index Swiftcover Home Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of RIAS Home & Contents Insurance

Submitted by G. Croft
Review Added: 23/9/2009 - Visitor Rating: 3.50 3.50 (4 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Having made a claim - the first for many years - I was advised that quotes were not necessary. They would send out a local assessor to advise. For a leaking roof I considered it to be urgent.

After 3 days I had a message left on my Answering Machine arranging a visit for the Wednesday. Having taken the day off work to be there, he did not appear. Having contacted RIAS I was advised the appointment had been made for the Wednesday?? - as if I didn't know.

The assessor agreed he did not appear and made a visit on the Friday - when I was not there!. He then telephoned me to advise that he was unable to go onto the roof as his ladder would not reach. He also advised that "in his opinion" there was no valid claim. He then asked if I wanted to progress the claim - this I found odd, as he is a local assesor for the company not an employee. I advised that I did want to progress the claim and asked for a copy of his report.

Two weeks later I have had no repsonses, I therefore contacted RIAS by telephone to be advised that the claim was non valid on the recommendation of the assessor. When I queried why the had not contacted me with this decision I was advised that the assessor would have advised me of his findings and there was no obligation for RIAS to respond to me - the claimant.

Why am I paying RIAS?

Following gales and very heavy rain, lumps of cement broke away from the ridge tiles and fell into the guttering and onto the garden. The roof developed a leak into a bedroom.

I seem to have a different understanding of Storm damage to the assessor and RIAS tell me the weather pattern for the period did not support me claim for storm damage??

Good Points: Takes payments with no problems at all
Bad Points: Do not want to know if you want to claim
Customer Service Rating: 1/5
Value for Money Rating: 4/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

See all RIAS Home Insurance reviews

Add your RIAS Home Insurance review

comments about this review

Do you agree with this review?

 Add Your Comment

My neighbour has buildings insurance with this company and they refuse to support his claim for replacing roof guttering damaged in the recent snow storm because there was no wind above 20 miles per hour. I think that is a farcical excuse. We listened to an insurance expert on ITV explain that due to the exceptional extreme conditions guttering would be covered as storm damage but RIAS do not seem to accept this recomendation. The one I am with far exceeds this shoddy service and I have recommended it to my neighbour.
Comment by helen draye
Date: 8/12/2010

Having never made a claim, I found myself in a position where I had to because of storm damage lifting off some slates from the roof. After providing estimates for work to be carried out, Rias then sent a surveyor out who stood outside on the road and took a photgraph of the damage and decided it was down to wear and tear. He never even went up a ladder. What a joke! Needless to say I have now cancelled the policy.
Comment by Terry Hughes
Date: 30/12/2009

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of RIAS Home & Contents Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of G. Croft and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at