Customer Review Comments:
Having made a claim - the first for many years - I was advised that quotes were not necessary. They would send out a local assessor to advise. For a leaking roof I considered it to be urgent.
After 3 days I had a message left on my Answering Machine arranging a visit for the Wednesday. Having taken the day off work to be there, he did not appear. Having contacted RIAS I was advised the appointment had been made for the Wednesday?? - as if I didn't know.
The assessor agreed he did not appear and made a visit on the Friday - when I was not there!. He then telephoned me to advise that he was unable to go onto the roof as his ladder would not reach. He also advised that "in his opinion" there was no valid claim. He then asked if I wanted to progress the claim - this I found odd, as he is a local assesor for the company not an employee. I advised that I did want to progress the claim and asked for a copy of his report.
Two weeks later I have had no repsonses, I therefore contacted RIAS by telephone to be advised that the claim was non valid on the recommendation of the assessor. When I queried why the had not contacted me with this decision I was advised that the assessor would have advised me of his findings and there was no obligation for RIAS to respond to me - the claimant.
Why am I paying RIAS?
Following gales and very heavy rain, lumps of cement broke away from the ridge tiles and fell into the guttering and onto the garden. The roof developed a leak into a bedroom.
I seem to have a different understanding of Storm damage to the assessor and RIAS tell me the weather pattern for the period did not support me claim for storm damage??