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Home >> Car Insurance Reviews >> Hastings Direct Third Party Car Insurance

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Review of Hastings Direct Third Party Car Insurance

Submitted by Saidabror
Review Added: 25/1/2007 - Visitor Rating: 4.00 4.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I took out a policy with Hastings Direct and they charged 157 as a deposit. Within the 14 day cancellation period I changed my mind and called on 9th day to cancel my policy.

The operative on the phone said that I will recieve my deposit back and cancellation is counted from the day I made the phone call. They requested the documents back, but made the date of cancellation from the day they recieved the documents which was about 10 days later. They did not return my deposit and charged me for the days they claim I used the policy.

Each operative told me a different story and none of them recorded what was said, I suppose they are afraid to be proved wrong. My phone calls to the Customer Service line, which is chargable, drained my phone credit and were useles.

They are still chasing me for payments and interest. I would not advise anyone to use Hastings Direct. Very unfair company. Do not believe what their operatives say and make sure they put notes on your file otherwise they will refuse to accpet your version of events if it goes wrong.

Overall, very unprofessional handling of customer issues. I ended up paying 220 for a policy that I did not even have.

Good Points: None
Bad Points: Unprofessioanal customer service. They will tell you different things and charge differently once you buy the policy.
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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They are the worst company I have ever had to deal with regarding car Insurance. They never get back to you when they say they will, phone calls are on high rate and you are left on the phone for at least 15 minutes or longer, only to be cut off.
Comment by Mrs Patricia Hardy
Date: 14/4/2010

It's in the documents that you will receive a pro-rata refund if you cancel within the cooling off period. If you cancel outside that, you will be charged short period rates. You would only be entitled to a full refund if you cancelled before the policy started. If you cancelled after nine days, that means you had nine days cover and would be charged for this.
Comment by pleh
Date: 8/4/2008

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All comments in this review are the opinion of Saidabror and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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