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Review of Homeserve Boiler Cover

Submitted by Barry Kendy
Review Added: 23/10/2009 - Visitor Rating: 5.00 5.00 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I took out a central heating boiler policy with Homeserve. The first time I called them they sent around a 'boiler engineer'. He took the front cover off the boiler and looked at it for 5 minutes.

He then told me it would need a new heat exchanger, new circuit board and the central heating would need to be flushed. He told me it would be a very expensive job. Since my policy has an exclusion if the central heating needs to be flushed I smelled a rat.

I looked up the error code with the boiler manufacturer and hey presto it told me a drain pipe was blocked. I cleaned the drain coming out of the boiler in about 30 seconds and it works fine.

Good Points: None
Bad Points: Took my money and gave nothing back
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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Thats because you have a PAYG (pay as you go) policy hence you are required to pay 50 excess, everytime you make claim.
Comment by Zara
Date: 30/12/2010

I had to claim on the boiler insurance, Monday 9th Nov., have been without hot water and central heating up to Sun 15th. Not impressed at all by customer service, they even require you to pay excess 50, before they will even come out to you. All they want from you is the monthly direct debit payment. We are both pensioners but this did not make any difference to the urgency by which they handled our claim.
Comment by Ann Wilding
Date: 15/11/2009

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The comments in this review are the opinion of Barry Kendy and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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