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Review of Saga Car Insurance

Submitted by Mikal Prysidnyj
Review Added: 8/1/2011 - Visitor Rating: 3.14 3.14 (7 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I have been a customer of Saga both home and motor insurance for the last 4 years.  I am 87 and have never had a claim in my life. I drive a car that is worth less than £1,000 and drive less than 2,000 miles a year.

My premium went up from £272.00 to £422.00, a 56% rise which I felt unjustified. After 4 calls to the contact centre at Saga I was told that was the price and they didn't have to justify the increase.

I then obtained a cheaper quote from Admiral and used that as a barter with Saga since they advertise a price guarantee. I forwarded them my quote but they advised me they required a hard copy of the quote to ensure it was specifically like for like. Clearly it was another hurdle to prevent me from being considered under their alleged "price guarantee" as the policy would have been beyond the renewal date.......It's a shocking way to treat trouble free customers.......

Good Points: the price guarantee appeared a good deal but I wonder if it is every honoured
Bad Points: had to make a number of calls as they kept promising to phone back but never did
Customer Service Rating: 1/5
Value for Money Rating: 4/5
Overall Rating: Please Select
Made a Claim? No
Recommended? No

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I am currently eperiencing a similar situation with saga as I am trying to get them to match a genuine much cheaper quote from LV for my husband. They are also not consistent in their response as only a month ago they accepted on verbal information an alternative quote for my own policy, and it was no problem. I was also subjected to hard sell re home insurance while discussing this with a customer service officer, could not get off the phone and burnt the tea. Another customer services officer cut me off just at the point it appeared there was progress and I could not get him back on the phone!
Comment by JEANNIE
Date: 14/4/2012

July 2011, I had almost exactly the same. My insurance went up from 293 in 2010 to 396 for this year. I found 'Hasting Direct' could do it cheaper (with slightly better cover) for 270 (cheaper than last year). After 2 weeks of emailing copies of the Hastings on-line quote, Saga said this was not good enough and wanted a full hard copy of the quote! I don't believe Saga when they say they can Price Guarantee like for like quotes. They only have to go on-line to the Hastings web site to see this. Whilst doing my searches I found 47 companies that could do it cheaper. I am 60 and I also have not made any claims in the last 10 years. What a waste of time!!, goodbye Saga, hello Hastings.
Comment by SecuritySam
Date: 5/7/2011

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All comments in this review are the opinion of Mikal Prysidnyj and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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