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Review of Simply Business Landlords Insurance

Submitted by M Holt
Review Added: 21/10/2010 - Visitor Rating: 0.00 0.00 (4 votes)

Review Categories:
Business Insurance

Customer Review Comments:

My tenant's sitting room ceiling fell in.

I called the Simply Business policy number and someone politely told me they would send out a builder. Which they did. The builder came and politely told me what the job would cost and said he'd get back to Simply Business.

I didn't hear from anyone at Simply Business. I chased. I followed up. And then I found that Simply Business had SOLD MY POLICY to someone else. The original builder quote was meaningless.

I was passed by the Simply Business team to another company and promised a call back.  Two days later I was told that the company they passed me to isn't the right one.

I finally get passed to the insurer. I now have to go through the whole take-a-day-off-work, get-two-estimates farago again.

Meanwhile TWO WEEKS LATER I still have a hole in my ceiling and a dripping pipe in the kitchen that caused it.

Simply Business LOST me more money than the policy cost.

Definitely do not recommend.

Good Points: None
Bad Points: Unethical. Terrible customer communications.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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We have contacted the customer and resolved the complaint and apologised for the way we have handled the claim initially. For more information on how we are dealing with claims, please visit:
Comment by Jasper Martens
Date: 16/2/2011

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The comments in this review are the opinion of M Holt and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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