UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Simply Business Landlords Emergency Cover

Submitted by Alex Stevens
Review Added: 21/2/2011 - Visitor Rating: 0.00 0.00 (1 votes)

Review Categories:
Business Insurance
Home Insurance

Customer Review Comments:

My agent contacted Simply Business to report a burst water pipe and damaged gas pipe at a rented property that I own. It was on 17th December 2010, the weeks when most of the UK was covered in snow and freezing temperatures including Halifax

As the agent had little information about the exact nature of the emergency, she was told to go ahead with the repair as it was an emergency. The agent also mentioned it "may" have been a frozen pipe. This was not the case once a professional made the assesment.

The 2 jobs came to a total of £350. Now we have been told that it should have been logged as an emergency claim, as there is no excess and they pay for all jobs to a maximum of £1000. Instead the person who took the original call at Simply Business logged it as a buildings insurance claim which has an excess of £250 per job.

Frozen pipes are not covered either so please please be very sure you have the full facts as an assumption may lead to your claim being invalid.

We feel that Simply Business handled the whole call in a way which mis-led my agent into making the claim against the buildings insurance NOT the Landlords Emergency Cover.

As the excess for the Buildings cover is £250 per job, its not worth persuing the claim and I've had to pay for the work myself.

Good Points: None.
Bad Points: Very difficult to contact. Vague in their answers, unwilling to help.
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

See all Simply Business Insurance reviews

Add your Simply Business Insurance review

comments about this review

Comments about this review:

 Add a Comment

Good afternoon, Thank you for your comments. I'd really like to look into this for you. Please can you provide a policy number or perhaps email if you wish to provide these directly to me. Kind regards Emma
Comment by Emma Mooney
Date: 3/3/2011

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Simply Business Landlords Emergency Cover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Alex Stevens and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
AXA Business Insurance - buy online and save 10%
Quote 123 Business Insurance Comparisons
Autonet Business Insurance
ONE Business Insurance Solutions

latest reviews LATEST REVIEWS
Construct a Quote Van Insurance
GNU Travel Insurance
Protect Your bubble Gadget Insurance Van Insurance - Goods in Transit - Tradesman

latest articles LATEST ARTICLES
Common questions about public liability insurance
Do You Need Business Insurance if You Work From Home?
How to Protect Your Business Against the Loss of a Key Employee?
How Does Business Life Insurance Work?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at