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Review of Supercover Mobile Phone Insurance

Submitted by Emily H-connell
Review Added: 23/12/2010 - Visitor Rating: 2.50 2.50 (10 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Beware of receiving gifts!

I was given an iPhone for my birthday 2 years ago and I duly bought insurance cover for my iPhone two years ago at £79.90 per annum from Supercover Insurance Ltd, Suite 204 Cumberland House, 80 Scrubs Lane, London NW10 6RF.

Some creep stole my iPhone last week and so I made a claim. Only to be told that the phone wasn't insured as I personally had not purchased it! So beware - its Christmas time!

I am appalled by this company - they have had £160 off me for nothing!  When I asked to speak to the manager I was refused - I said I would take them to the ombudsman and the operator raised her voice at me and told me I could take them to the ombudsman if I liked! What a cavalier attitude.

Supercover say the phone had to be bought by ME and provided by a supplier approved by THEM. But - they never once asked me where I had bought it or who had bought it!

So - any Students out there stick to Endsleigh or some company like them! At least you are covered! Its been a lesson to me - quite a hard one actually but nevertheless companies like this one do not deserve to survive!

Good Points: NONE
Bad Points: Won't pay out on gifts.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I have a phone contract with a htc desire phone handset. I took out insurance on the day my contract started with SUPERCOVER INSURANCE. While I was on holiday my phone got stolen, I informed my network provider straight away and reported the loss as soon as I arrived home (3 days later) to the police. SUPERCOVER INSURANCE are now refusing to replace my handset. They advised me to appeal, which I have done but they will not discuss the issue with me.
Comment by Owen
Date: 6/10/2011

I fully endorse the above comments having received the same apalling service fro Talkcover/Supercover. You can only contact this company via a premium rate line and then only speak to an agent. They will not put you through to any members of the management team or to the complaints dept. They make numerous empty promises to ring you back but never do.
Comment by Jacky Cross
Date: 21/2/2011

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The comments in this review are the opinion of Emily H-connell and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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